When I asked why it takes days to send money to my bank, but yet when a hacker wants me to dump my xcriticalgs in a never-used wallet, it only takes seconds??? I figured this out while I was still talking to the hacker, so while I was arguing with him, I had my son chatting with R/H, telling them I was being hacked and to please freeze my account.The best we got was that someone would call us back in 24 hours. Around 20 hours later, I got a call from someone asking if I needed support from Robinhood. Customers can contact the company through @AskRobinhood, @RobinhoodApp, or through one of the founders, @vladtenev.
- Many of these users are attracted to Robinhood’s commission-free trading services, as well as the ease with which they can purchase investments such as stocks and cryptocurrencies.
- The company is on track to grow its customer services unit by a factor of 2 1/2 this year.
- Crypto transfers can’t be reversed or undone, and Robinhood can’t reimburse you for crypto transfers that you authorize.
- If you encounter any suspected payment scams in Pay & Request, contact Robinhood Support immediately through the app or on the web at xcritical.com/contact.
What do investors say about their experience with a Robinhood account?
- These scammers may impersonate legitimate crypto platforms, influencers, or celebrities to gain your trust.
- If someone is reposting a screenshot of what appears to be a Robinhood post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not.
- You must keep your password secure and only send crypto to trusted crypto wallets.
- It’s unlikely that Robinhood will have a reliable phone line for you to call any time soon.
- We score each broker against a set of criteria that factors in both the capabilities offered and the actual user experience of trading with those capabilities.
As of this review, Robinhood Gold members get over 3% interest on their uninvested brokerage cash, and that money is swept into an affiliated bank account. The list of available cryptocurrencies is smaller than you’ll find at a true crypto brokerage, but it’s among the largest selections of any stock trading app we review. The only non-network fees that Robinhood charges is a purchase fee of up to 1.5% for purchasing crypto with a debit card or bank account, and an exchange routing fee that ranges from 0.10% to 0.85% depending on volume. This new in-app feature makes Robinhood one of the first major crypto platform to roll out 24/7 phone support. Many of these users are attracted to Robinhood’s commission-free trading services, as well as the ease with which they can purchase investments such as stocks and cryptocurrencies.
Should You Invest With Robinhood? Our 2026 Review
A social media account can impersonate Robinhood or an executive team member promising a payout, a promotion, or special support if you send them something in return. You should only contact Robinhood Support through the app or on the web at xcritical.com/contact. Commission-free trading refers to $0 commissions on stocks for Robinhood self-directed individual brokerage accounts that trade US listed securities and ADRs. Read the terms before using our services and, if necessary, seek advice. Yes, you can view your support chat history in the app or on the web.
Robinhood launches 24/7 phone support, crypto users included
I opened an account with Robinhood in hopes of investing in Ethereum. Robinhood’s initial public offering filing in July showed that the company had 18 million registered accounts, with $80 billion in assets. Crypto exchange support has been panned as uniformly bad in large part because trading platforms are unable to scale their support staff quickly enough, especially during bull markets.
Sam Taube writes about investing for NerdWallet. If you’re not planning on contributing to an IRA, you can likely find a broker that offers a high interest rate on uninvested cash without an annual fee. This could make it well worth opening a Robinhood account for someone planning on maxing out (or at least contributing $2,000, which would offset the $60 fee) to an IRA. Due to the anonymous nature, we’re unable to confirm these customer experiences as we normally would. But customer satisfaction is harder for us to directly assess. NerdWallet’s evaluations focus on data we collect, like account fees, portfolio diversification, features and account minimums, as well as our own testers’ experiences.
Robinhood opened offices in Tempe, Arizona, as well as Southlake, Texas, and Denver to create additional centers for customer support. For example, if a customer reaches out with a question about options, they will get a call directly from a registered representative to help with their issue or question. The online brokerage has beefed up its customer support features and staff since facing harsh criticism of its communications with users among a string of regulatory woes, including a record $70 million Finra settlement. The free trading app more than doubled the number of full-time registered reps this year after recruiting 100 advisers from other firms since 2019, according to InvestmentNews’ Advisers on the Move data.
Help! My iPhone trade-in got lost in the mail!
The most common complaint is Robinhood’s customer service — investors generally find this to be subpar, especially in comparison to larger, more established brokerage firms that have 24/7 customer support. Robinhood only offers crypto trading in taxable brokerage accounts — not in IRAs. However, the app offers crypto-crypto trading pairs, which is relatively rare among stock brokers with crypto offerings. Robinhood’s trading platform gets relatively high marks for its charting features, which allow customers to https://scamforex.net/ view technical indicators like moving averages. (Other fees may apply.) Index options cost $0.50 per contract or $0.35 for Gold members, which is still on the lower end among brokers we review.
Discover which options are the fastest to get your customer service issues resolved. Overall, Robinhood’s customer support remains reliable and accessible in 2025, with 24/7 chat support and phone callbacks available during extended weekday hours to assist with a wide variety of issues. To speak with a live agent by phone, you must request a callback via the Robinhood app or website; direct incoming calls to Robinhood’s support lines are not accepted.
Help in Social Networks:
Unable to close my account. Yes, Robinhood can be contacted via an online chat service. You’ll receive an email with instructions to reset your password and regain access to your account.
Does Robinhood Have A Phone Number? (Can They Call You?)
Robinhood has improved its customer service offering over the last few years — when we first started reviewing the xcritical courses scam broker, it didn’t offer phone support — but it still falls short for some customers. Robinhood said expanding its customer support would help its users feel confident, informed and secure about investing, especially when trading assets like cryptocurrencies, according to the company blog. The company says approved customers are notified in less than an hour, at which point they can initiate bank transfers.
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Before investing, consider your investment objectives and the fees and expenses charged. Neither Atomic Invest nor Atomic Brokerage, nor any of their affiliates is a bank. You also can open a Cash Account offered by Atomic Brokerage which allows you to earn interest on your cash through a cash sweep program. NerdWallet has engaged Atomic Invest LLC (“Atomic”), an SEC-registered investment adviser, to bring you the opportunity to open investment advisory accounts (Automated Investing Account and/or Treasury Account) with Atomic.
Robinhood provides free stock, ETF and cryptocurrency trades, a 1% match on IRAs, and its account minimum is $0. NerdWallet, Inc. does not offer advisory or brokerage services, nor does it recommend or advise investors to buy or sell particular stocks, securities or other investments. InvestmentNews finds out more from FT’s head of industry advisory services The app has also been able to maintain its popularity, even going public and trading on the Nasdaq stock exchange, throughout the year despite some regulatory hiccups.
As Cointelegraph recently reported, thousands of Coinbase customers were unable to reach customer support even after their accounts were compromised. The company is on track to grow its customer services unit by a factor of 2 1/2 this year. The company said the 24/7 support line is part of a broader effort to expand reliability and accessibility, as well as answer time-sensitive requests from its customers.
Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio. The average execution quality of all brokers we review was 97.51% as of Oct. 15, 2025. Robinhood reported its order execution quality is 96.25%, slightly worse than the average among brokers we review. In the last few years, regulators have expressed concern that the PFOF business model is a conflict of interest; it involves market-making firms paying brokers to route customer orders through them. However, Robinhood loses marks in the trading platform category due to accepting payment for order flow (PFOF).
This means we may receive a commission if you click through and take action—such as signing up for a service or making a purchase. Cointelegraph is committed to providing independent, high-quality journalism across the crypto, xcritical, AI, and fintech industries. This issue has also led to infrastructure overload during periods of high volume, leaving millions of traders unable to access their accounts when they need them most. Are you tired of trying to find answers to your investing questions and being more confused afterwards?
Robinhood doesn’t have a phone number that you can call, but you can use their callback feature to be put into a line. The good news is we’ve tracked every possible method of contacting this well-known company. Robinhood is one of the most popular brokerage firms in the world, but they’re not the easiest company to reach. This fee supports BBB’s efforts to fulfill its mission of advancing marketplace trust. As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this company, please let them know that you checked their record with BBB.
Absolutely terrible customer service. Robinhood’s disclosure policy informs users about risks, privacy, and terms for its services. Users must comply with all applicable laws, keep account information secure; Robinhood is responsible for protecting user data. Robinhood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Robinhood’s customer service response times can vary, with some users experiencing delays during high-demand periods. I do know that it was the lack of customer care that allowed me to be taken in.They said they were going to investigate, nothing, no questions for me, they just closed my account.They replied only by online chat.